Job Summary: The HR Generalist plays a critical role in supporting the human resources functions of a dynamic hotel environment. They are responsible for employee relations,
training, performance management, employee experience and compliance to ensure smooth operations and foster a positive workplace culture. This role focuses on meeting the specific needs of a hospitality workforce, ensuring that employees are equipped to deliver exceptional guest experiences.
Key Responsibilities: - Employee Relations and Support:
- Act as the first point of contact for staff queries and concerns.
- Promote a positive workplace culture aligned with the hotel’s values and guest service standards.
- Training and Development:
- Coordinate training programs for hospitality skills, customer service excellence, and safety compliance.
- Support managers in identifying skill gaps and creating development plans for their teams.
- Compliance and Record Keeping:
- Maintain compliance with employment law, health and safety standards, and hotel policies.
- Ensure accurate and secure documentation of employee records and HR data.
- Performance Management:
- Assist in implementing and managing performance appraisal systems.
- Provide guidance to managers on performance improvement plans and disciplinary processes.
- Employee Engagement:
- Organize team-building events, wellness programs, and recognition initiatives to boost morale.
- Regularly collect employee feedback and implement actionable improvements.
Key Skills and Qualifications: - Education: Bachelor’s degree in human resources, Business Administration, or Hospitality Management.
- Experience: 2–3 years of HR experience, ideally in the hospitality industry.
- Knowledge: Understanding of hotel operations and guest service dynamics. Familiarity with HR software and employment law.
- Skills:
- Excellent interpersonal and communication skills.
- Strong organisational and multitasking abilities.
- Problem-solving and conflict-resolution expertise.
Personal Attributes: - Friendly, approachable, and service-oriented mindset.
- High attention to detail and ability to handle sensitive situations with confidentiality.
- Proactive, adaptable, and thrives in a fast-paced hotel environment.
